ASK A CO-HOST
DIRECTIONS. INQUIRIES. FAQ.
Our co-hosts are on the ready to make your stay enjoyable to the fullest.
FREQUENTLY ASKED QUESTIONS
Rooms and facilities
Q: How many people can the room occupy?
2 adults (and one child under 12 if sharing existing bedding)
Q: Can I add an extra bed?
Unfortunately, we do not provide an extra bed. However, we can assist you to book another room or refer you to the nearby hotels available.
Q: Do you offer flexible check-in / check-out times?
We try to meet all of our guests' requirements. Our flexible check-in / check-out times are subject to availability.
Q: Do you allow pets in the hotel?
Nope, sorry :(
Q: Do you have baby cots and how much does it cost?
Unfortunately, we do not have baby cots. Sorry :(
Q: What time do you serve breakfast?
Breakfast is available between 6.30 AM - 10.30 AM from Monday to Friday, and between 7 AM - 10.30 AM on Saturdays, Sundays, and Public Holidays.
Q: What time is your pool & gym opened?
It is opened 24 hours.
Q: Do you provide detergents in the self-laundry room?
Yup, free of charge :)
Location
Q: How do I get there?
It’s easy. Please refer to our 'locations' section.
Q: Is there valet parking available?
Valet parking is available at our hotel at a discounted guest rate of $55 per night. Simply stop your car outside our front entrance and speak to one of our friendly Concierge team members!
Q: Are there any bars and restaurants in the neighbourhood?
The hotel is located in Seminyak, famous for its wide selection of high quality dining options awaiting your arrival. Also within a short stroll is Kuta Beach, trendy hub of all the must-go pubs and restaurants in Bali.
Reservation
Q: How does payment work?
We accept credit card (VISA, Diners, Master, AMEX, JCB), cash, and bank transfer. For non-refundable booking, we require the payment in advance. We will charge the given credit card for the full amount once the booking is made. For all flexible bookings, we will hold the given credit card for 1 night rental as guarantee. The room rental and deposit will be required upon check in.
Q: What if I wish to pay by cash?
For non-refundable bookings, a valid credit card must be used to pay at the time of booking. We will only hold the full amount from the card (not yet charged) until the guest settles the full rental upon check in by cash. For flexible bookings, we will hold the given credit card for 1 night rental as guarantee. The guest can settle the deposit and rental upon check in by cash.
Q: What if I don’t have a credit card, how can I make my booking?
A credit card must be provided as a guarantee for all bookings.
Q: Can I shorten the stay after check-in?
For non-refundable bookings, we will charge the full amount even if the guest checks out early. We are unable to refund the remaining room rental. For flexible bookings, the guest can advise our hotel by giving 24 hours notice in advance prior to 2.00 PM to shorten the stay.
Q: Can I use my friend’s credit card to make the booking?
No, a credit card and valid photo ID MUST be provided at check-in. The identiy on the card has to match the guest name used for booking.
Q: Can I book the room for a special event e.g. wedding / birthday party / photo shoot?
Yes. The guest is required to contact hotel directly regarding the special activities and arrangement. Extra charges may apply.
